Besides being totally urked that my fridge and freezer quit working, I am just INFURIATED at Kelly's staff right now. \r
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I called them this morning at 9am because this is where I bought all of my appliances from. My fridge and freezer went out and all of my food is thawed and going bad. So the lady I talked to this morning was actually nice but obviously didn't do her job. She said that a service man named Mark would call me around lunchtime when he figures out the rest of his day and he will be able to squeeze me in. I was very happy with that, so I went about my day, waiting around, blah blah... 4:00 rolls around and I decide to give them a call and see if Mark will still be able to fit me in today. This snotty girl is on the other end of the phone and can't find my information anywhere. And she doesn't do anything about it!! She's like, ""No, I don't see you anywhere, who did you talk to?"" I say I don't know, and she says ""so, you don't know who you talked to and I don't see you anywhere..."" And I'm thinking, well, can't you call Mark, or talk to whoever was there this morning! I mean, what, do you have too many employees to figure it out? You don't know who you work with? And she doesn't even TRY to reschedule me, she just didn't say ANYTHING and there was a dead silence, and I'm not wanting to scream at her, so I just said well, thanks a lot. She says ""uh huh""\r
So, I hung up and called a different company. It's sad, I really liked that place, but they should hire people who know what they're doing.
Pros: Nice people when they know they are selling you something
Cons: Horrible Customer Service in their Repairs Department. The ""Appliance Hospital.""
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