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TERRIBLE customer service - Review by citysearch c | Cafe Izmir

Cafe Izmir

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TERRIBLE customer service 2/27/2007

Honestly, the food was pretty good (but cold when it came), but the terrible service and atmosphere ruined the experience. We came without a reservation, but were told it would only be a 15 minute wait. I was patient and only checked in after 25 minutes. I was told that they were very busy. Well, why didn't they relay that to me when they said 15 minutes initially, I asked calmly? (At no time was I rude, but I did look annoyed.) The host was patronizing and offered me a glass of wine to ""relax."" He was clearly laughing at me and indiginant at the idea that I would even venture to hold them loosely to their estimate. In fact, we weren't seated until 50 minutes after we arrived--not 15 (and we were only a party of 2). There were visibly open tables the whole time, by the way. After we got seated (next to a huge party that was so close to our table that when they scooted out of their chairs, they knocked our table and food dishes numerous times with their rears) it was a full 15 minutes before ANYONE came to take our drink orders or bring us a menu. After finally ordering and receiving our starters, the main course took at least 25 minutes to get there. We asked for more pita bread at this time, and didn't see the waiter again until we were done with the meal. Finally, they brought more bread (too late to enjoy) and it had a large black hair on top of it! I couldn't even talk with my dinner companion because the music was so loud...like eating in a nightclub. The ambiance was terrible. I won't be returning. Pros: Food was good Cons: service, ambiance, attitude, parking more
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