We went to the Raging Burrito tonight in Decatur. Last time we went, we had horribly slow service, but you know, that was one time and I figured we should give it a second chance.\r
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Well, wrong.\r
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Our waitress was rude, didn't know how to split checks, another waitress did 80% of her work, and we ended up having a disproportionate amount of gratuity added to our checks. This is after I gave her a heads up that we were all separate when we first arrived, and she acted indignant about what I was trying to do to help her.\r
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So, we get our checks back, and Callie who had a $6.00 tab, had a $13.95 bill - over 100% gratuity. We bring the manager over and she says the only option is to rerun all of the checks. Someone screwed up, and the gratuity should be taken off completely from Callie?s check, especially considering it took over 45 minutes to get our checks back in the first place.\r
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?No, ma?am that is entirely unreasonable.?\r
?I?m sorry, all I can do it split her gratuity between another card.?\r
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?No. That is not a reasonable option at all.?\r
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I said basically, in civility, from this point, everything except for ?F- you.?\r
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But I didn?t.\r
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?I need a phone number for the owner, your name, and the waitress?s name.?\r
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She comes back, having hastily written down the information, and slams it down on the table next to me.\r
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I can wholeheartedly say - I really have no desire to go back to Raging Burrito again, and I wouldn?t recommend that anyone go there. Their food is great, I?ll give them that, but that is the second time in a row that I?ve gotten really crappy service by one power-tripping manager. If I were the owner, I would definitely take a long look at my management staff and figure out what?s going wrong.\r
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Do not eat at the Raging Burrito. You will only end up regretting the crappy service. As a manager myself, I would have cut my losses and given back gratuity on that check, which is entirely reasonable. At least you keep more of a customer base.
Pros: Great food, very vegetarian friendly
Cons: HORRIBLE service, rude management, overly, unnecessarily stressed waitresses who are rude
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