I have been really disappointed in this jeweller twice. I have found them dishonorable and disagreable on both occasions. Both my husband and I bought Swiss Army Watches there. He had the ratchet dial on his break. It took them months to fix the watch, and it was done with a completely different color and style of dial. They argued that they had replaced the ratchet, although it was radically different. We felt that we should have been informed prior to putting a different piece than we were used to on the watch. What if a peice of jewelry came back with a different color stone?\r
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When my watch needed a new battery I took it there recently. The day after the battery was changed, there was moisture on the inside of the watch crystal. When I called them, their response was, ""Well, the customer is suppposed to ask us if they want it water tight, if they are a diver or a swimmer... It's not our job to ask. It will be another 25 dollars charge, but you can bring it by."" After I explained that I had called Swiss Army and relayed that Swiss Army said that a reputable place should check it for water tightness after opening the case, he said, ""Well, are you a diver? Well, it will be a 25 dollar charge anyway, no matter what.""\r
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While I agree that they can charge for a service, I don't think it is my job to ask. I'm not trained in watch repair and I had no idea to ask that question. I did call an authorized Swiss Army Repair Service in the city and they said that their practice is to tell the customer this information beforehand. Finally, when I told them that there was a problem, they should have looked at the watch, told me what needs to be fixed, and never uttered the words ""The customer is supposed to ask us..."" Now, I will never return there. In addition, since both my husband and I are physicians, we will be sure to tell all our friends that this jeweller has very unpleasant employees and dishonorable business practices, despite the pretty facade.
Pros: Beautiful Merchandise
Cons: Once They Make the Sale, They Don't Seem To Care
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