I always try to suppot local independent pet stores (instead of giong to Petco or Petsmart). Because Burbank Pet Plaza is the closest to me, I've been going there to give them my business. But seriously, this place is a JOKE! When you walk in, first thing you hear are the girls behind the register passing time by talking and gossiping to each other, sometime about customers, their personal life, or other people. They rarely greet or aknowledge the customers that walk in. AND THEY NEVER ASK IF THEY CAN HELP YOU WITH ANYTHING. The teenage girls look like they really don't care to be there. The mood in the store is always one of apathy, No smiles, no friendliness, just stares. I could only imagine how the poor animals are neglected at this store, so sad. \r
My last transaction at Burbank Pet Plaza was the 'straw on the camel's back"". A cashier was talking to another employee about her aunt's dog, and it got lost and her aunt bought it from Pet Love, and this and that and... I just started getting agravated and tried to pick my items and get out of the store fast. So I picked out a dog treat that had coupon taped to the bag (no biggy, just 50 cents), When I got home, the cashier didn't bother to take the coupon and didn't give me my 50 cent off. And I just thought, ""this pet store employees seriously dense and stupid who just don't care and have no comprehension of what customer service is?! I've started going to Petco now, sometiems shop online, and even go to a pet store in Los Feliz by my friend's house. I'm much happier now when I have to buy dog food/cat food for my 3 DOG AND 2 CATS. So if the store owner is reading this... you may want to consider paying a higher wage and highering better employees to train them the right way. Stay away from teeangers who could flip burgers down the street. YOU ARE SERIOUSLY LOOSING CUSTOMERS!
Pros: easy parking
Cons: terrible, unknowledgable and apathetic staff
more