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Bad customer service and unauthentic food - Review by citysearch c | Daruma Restaurant

Daruma Restaurant

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Bad customer service and unauthentic food 2/20/2007

My experiences with Daruma have been mixed. The food is fresh and decent, but it's not authentic Japanese or Korean. It's dumbed down for the assumed preferences of the local area. The service is consistently bad. The wait staff are sweet, but their comunication and language skills are poor. Tonight I ordered chicken katsu with no dressing on the salad and asked for rice vinegar on the side. However I got sushi rice instead. When I said it was wrong the owner chef said that I had confused his employee with my order. WTF??? If I were him I would be taking the time to build trust with my customer base instead of automatically assuming the the customer is the one who confused the order. He spends way too much time talking football with his buddies at the sushi bar instead of concentrating on the kitchen and customers. Also the green tea is awful. Pros: fresh food Cons: poor service more
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