When I called to make my order the florist was out finding a special plant for a man whose wife was ill. I said that my sis in laws fave flowers were hot pink roses and she didnt have them in stock but offered to go get them and have them by tomorrow, i wanted the order my today so opted not to have hot pink roses but another hot pink flower so she recommended one she had in stock. She helped me choose over the phone and had a reasonable delivery charge. She was so kind and helpful and made me feel that my order would be taken care of with the care it needed.
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