Kathy and Gerry were great when I came in to discuss ordering a soapstone countertop for my kitchen reno. Gave me a general price of $95/sq ft; sent me to the stone yard to pick my material; and accepted my $1000 check as a deposit to hold the stone for me. Then I got the estimate - $3200 for a 20 sq ft countertop. And they forgot to include the backsplash. This was much higher than I expected based on the original $95/sq ft price. I decided I had to cancel the job. No problem they said. We'll refund the deposit.
Pros: Fantastic selection, friendly service
Cons: Poor service if you cancel a job
more