I have been to many wonderful spas around CA and this is by far the most tense spa experience I have ever had. The staff was nice and friendly, but it was apparent they are held to standards by ownership to never give an inch when it comes to customer service. I had problems with them honoring a coupon they offered and arguing with me on package pricing . While checking in someone who appeared to be the owner called. I could hear her yelling and berating the employee over the phone. When she hung up another employee made a comment to her that implied this is not an unusual occurence! When reading the reviews on this website they are either that the spa is terrible OR over the top in terms of how wonderful the spa is. I can't imagine that the experiences are only either one or the other. My guess is the ownership is posting their own glowing comments to try to counter the truth ... their spa is not worth your time or money.
Cons: Ownership is not customer service oriented, tense atmosphere
more