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Great Food, not so good of service - Review by citysearch c | Overlook Restaurant

Overlook Restaurant

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Great Food, not so good of service 2/28/2007

We went her on a spur of the moment meal. At first we were very impressed with the atmosphere of the lounge. Not too smokey, and the waiter seemed very pleasant. We ordered out food, and everything came promptly. During our meal we saw our waiter tend to regulars, glance over at us, not seeming too eager to come over to ask how the food was, and our soda were completely empty. When we appeared to be done with our food the waiter finally came over to our table, ""would you like a refill on your sodas?"" he asked. I thought to myself, could have used a refill 20 minutes ago!!! I said yes, and he ran off to refill the sodas. When he returned, then he asked, ""Are you done with your meal?"" I replied with a simple yes. After that we didn't see him again for another 20 minutes, almost ready to walk out without paying because we'd been waiting for our bill for so long! He finally shows up with the bill, I already had my credit card in had, and he zips off out of sight! I though, what in the world could be more important than checking on your customer?? I had even handed it out when he came to drop it off at the table. It was almost like he didn't want me to pay. So another 15 minutes go by before he finally takes my card to pay for the meal. Our wait was finally over! I would recommend this place to other people because the food was excellent and very reasonably priced. I had a 15oz. top sirloin steak with veggies, and baked potato. Came with a dinner salad before the meal, and ice cream after (a big bowl too), all for under $14.00!!! What a deal, and it was very good! If you go here, just don't be in a hurry, it wasn't busy when we were there, but the waiters seem to cater more to their regulars than newer customers, so you'll be waiting awhile. Oh when I called to speak to the manager, she was very rude to me on the phone. Pros: Awesome food at affordable prices! Cons: Newer customers don't seem to get much attention more
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