We have been to Eddie V's in the Arboretum twice in the past two months. We dined the first time on January 20, when our credit card was charged twice. On February 16 we received our credit card statement and discovered the double charge. My husband contacted the manager who stated it was their error and would credit us the amount in error. Believing this to be true, we returned on February 24 to celebrate my birthday. Since the credit to our account still had not been processed by Eddie V's, my husband again spoke to the manager, who assured us it would be done. To date, February 28, the amount charged in error on January 20th has still not been credited to our credit card, but the amount of the February 24th dinner sure was billed to our credit card account fast and already appears on our statement. In fact, it was posted that very same night. We are very disappointed and this is not acceptable. We will not return to Eddie V's, nor can we recommend them to our friends. Service goes beyond the day you dine with them. This should have been handled immediately.
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