Gave them a camera to send to the factory for repair. Camera was returned missing two parts a lense cap and a remote jack cap. Cost of replacement parts was around 14-20 dollars. At first they said the'd replace the parts. When we went to pick them up the owner/manager who has no customer service and little business skill refused to give us the parts. She called us a liar when we again explained the parts were there when we dropped the unit off, then she complained that the parts were costing her money. When another employee backed our story she still refused to give us the parts. Eventually she gave the parts but but only after making us feel like we were trying to rip her off. When the owner of a business is more concerned about saving a few bucks instead of doing right by her customers then BEWARE. They should be responsible for replacing parts lost or not returned from the factory. If they loose money thats between them and the factory. Please beware no matter how good their repair people are if they owner/manager thinks like this your taking a big risk in buying anything here if you have to have it serviced later. If you just need something serviced look elsewhere.
Pros: Good Repair Folks
Cons: Bad management/owner at first refused to replace lost parts, tried to make us pay for parts lost at factory
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