This "spa" clearly only has one type of customer: unsuspecting midwestern tourists. I doubt they have much repeat business. Available hair appointments on the day of should make you run away fast. But I didn't - desperate and not able to get an appointment at the Carriage House in Harvard Square, I went to Le Pli. The ambiance is drab and dated, there is no enthusiasm in the air - I should have known then. But, I stayed and endured SLOW service - the person who washes your hair kept me in the chair while she went in and out doing this and that and kept the water cold, despite my request to make it warmer. The hair cutter (for lack of a better word) was equally as disinterested in service and gave me a dated 1980's do that will take months to grow out. This place is in desperate need of a make over. You'd think it would be worth the investment since they have little competition in the Square.
Pros: None - very dated
Cons: Dated and bland
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