I recently made a wax appointment at Key Lime Pie and when I called to make my appointment, a stylist answered the phone, so my booking took at least 20 minutes. I understood the amount of time and I appreciated the fact that they were cross-training their employees...or so I thought. Anyway, the appoinment was confirmed for a Saturday so I rearranged my work schedule for Sat. and planned on being there. Well, Friday night at 8pm I received a call informing me that I was schdeduled for an appointment that morning (friday) and so I apologized and explained that I thought the appointment was Saturday morning. After that, she then asked me for my credit card because I needed to take care of the appointment due to their 48 hour cancelation policy. I was furious. I explained that a stylist had made my appointment and that she had confirmed a Saturday with me, also that no one had explained the cancleation policy to me so even if I had done it on purpose, I still wouldn't have paid. Anyway, she put me on hold for a couple minutes, got back on the phone and explained that they had had a rough day that day and apologized. I then tried to rebook and she said that they had no openings. I was completely unhappy with the entire situation and will never go there or refer anyone. Being in the same kind of business, I hope they learn that wether you have an opening or not, it is best to attempt to squeeze in a client or at least provide some kind of a solution. I had made the appointment before I was leaving town, so getting that phone call Friday night at 8pm made it impossible for me to get another appointment before I left.
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