I'm not one to bash an establishment without sufficient data. I've been going to KLP for a year because it was recommended by a friend when I moved to Atlanta. LIke many who have posted reviews, I continued going to KLP because of Mimi (thanks btw to the customer who found her at Fresche). Mimi is great and I can't say enough good things about her. However, the customer service at KLP is nonexistent. In the past year I have gone through 3 colorists because everybody keeps quitting. Each time the salon has not had the decency to call me and let me know that my colorist quit, instead they just let me show up and tell me that because of the unfortunate situation, DJ (the owner) will color my hair. DJ has never even touched my head. Each time, I actually got an inexperienced assistant with DJ telling her what to mix - I've gotten better results in my own bathroom. To top it all off, the "amazing" DJ is always backed up, last time was the worst and the straw the broke the camel's back - my color took 4.5 hours. I was furious! I tried to get my formula from them so I could take it to another Aveda salon with no luck - I'd rather just risk it than waste another ENTIRE day at KLP.
Cons: horrible customer service
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