When I first arrived at Burbank Spa, I was pleasantly surprised at the great aroma in the garden. Although the front desk staff were a little on the unhelpful side, the spa seemed great.
From there, everything went downhill. The dressing rooms were very small and had no doors for privacy. My Swedish massage was mediocre at best and the masseuse was not very talkative. I was actually surprised when the massage was over because she left the room and never came back!!!
We ended up spending almost $600 there and I really felt like I had better experiences at other spas. The management was careless to detail and unhelpful. We felt that the service on one item was not that great and wanted some kind of reimbursement made. They never cared to call us back, despite the fact that they said they would.
I would never give them my money if I were you. Run like the wind!!!
Pros: none
Cons: everything!!!
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