This was my first experience at Roux and the food was fabulous. The service, however, was not just sub-parr; it was terrible. When you go to a place that gets such great reviews you expect to have an equally great experience as the other reviewers. This was absolutely not the case at this restaurant. My party of four was on time for our reservation but when we arrived we had to wait for the hostess arrive to greet us while we stood in front of the main entrance dodging waiters. After we were seated it took at least 30 minutes for our waiter to take our drink order. Another 20 minutes later we actually received our drinks. After 2 more interactions with our waiter, he still never asked us if we were ready to order although at this point it had been well over an hour. Eventually, one of us had to roust him to have our order taken. When the food began coming out, we got our oysters for the table and only two of us received our meals because the waiter forgot the rest of the order. At this point everyone was frustrated with all of this as well as not having had water refilled after the first five minutes we were there.
In short, the kitchen was great but the service was so awful I will never recommend this restaurant to anyone let alone eat there again.
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