Don?t be fooled by the salon?s looks. I've been to penzone Polaris location couple times and everyone seem to have some kind of an attitude problem. Even their receptionists are so arrogant. One time I went in to get a manicure, the manicure girl didn?t even introduce herself. She was rushing and did a horrible job. My nails weren?t even dry yet they asked me to go pay. so when I went to pay, the receptionist asked if I want any cash back for gratuity (on top of high prices they also always ASK for tips!!) when I said NO because I was not happy with my nails the receptionist threw my credit card back at me! What the heck!? Its like you are EXPECTED to tip no matter what! I was so irritated. Oh yeah as for the hair service, I was not impressed at all. I didn?t want to judge by 1 or 2 stylists and that?s why I tried few other different people. Well, I found out they all do the same average job no matter what level and they don?t know how to be friendly. I noticed they try too hard to be nice/friendly and it is obvious they are being fake! I think they memorize certain questions to ask every new customer or something because they all asked me same questions! Haha. Bottom line, don?t even bother trying this place, they don?t appreciate your business.
Pros: They bring you drinks, good massage services
Cons: service, everything else terrible
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