After a recent fiasco ordering a fifty-first wedding anniversary arrangement for my parents through FTD, the owner Tina Ashburn made a gracious personal effort to rectify the situation. She took major steps to make good on an order that, although displayed on the FTD website, was virtually impossible to fill due to the unavailability of spring and summer flowers in the Christmas season. FTD should review their offerings to the public to better serve requests (people choose carefully from their site to send the flowers they want to be received..not second choices!).. Tina redelivered a beautiful arrangement even after I had lost faith in FTD and the possibility of a resolution. Thank you, Tina and Road Runner Florist. Best regards. Rick from New York
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