Let me give you a little education. All appliance stores have the same policies and no matter what store you buy appliances from they will direct you to a local servicer because that is what a manufacturer warranty is for. These things sometimes take a little time because they are not organized under one roof. If the appliance is clearly damaged and cannot be repaired you have every right for a replacement under warranty and no store would deny you of this because they all know the manufacturer will eat the loss. If it is repairable every store is directed by the manufacturer to have the problem serviced. You can sometimes escape all this if you buy from a big box store like Lowes or HD. They have the overhead to deal with more problems in the store. But then of course shopping at those places proves you would not know a well-made appliance if it fell on your head!
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