I recently purchased a Jotul woodstove and $1200 of materials to have it installed. One of the telescoping chimney pipes was returned unused as I didn't need it ( it was speced by a Firehouse salesman but wasn't required). When I tried to return it I was told it was missing a section, but as we never used the pipe and it was extra, it obviously came to me that way from the warehouse. I was refused a credit and it was implied that my installer must have"" taken"" the extra piece, which isn't the case as I was there the entire time. I'm now out $235. I will need more wood stoves plus materials for my other cabin rental units but they won't come from this store!
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