I went into the JC Penneys Salon and asked for a golden blonde and it turned dark ash blonde (like a greyish brown). She said that she could warm it up by adding red and so I left with auburn hair. They promised that they could fix it. I went in again and the stylist showed me a picture of what she could do. I asked if she was sure that she could make it the color she showed me ( nice golden blonde with highlights). She said that she could! So she said she would have to highlight it and them color over the highlights with a golden blonde. She put in the highlights and them said she wanted to dry it out because I may like the color the way that it is. When she dried it out she I told her that I would like it lighter. I wanted it a golden blonde like the picture not just red hair highlighted. She stomped off and got her manager. The manager, in front of everyone, asked me to come back to her office and then proceeded to argue with me. I showed her the picture and told it that my hair was NOT the color in the picture. I also told her what the stylist said that she would do. She called the stylist in and she started arguing with me. I told them that this was absurd, that I didn't come to the salon to be yelled at and that I was leaving. I then gathered my things, with my hair looking awful and left.
Pros: There were none
Cons: Their ability to color is awful
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