I was just in South yesterday, and unfortunately experienced what I considered to be poor customer service. I was at the door at 11am and the first in. I asked the hostess for a gift card. She told me I needed to wait for the bartender. Ten minutes later I was still standing there. She did nothing other than seat two parties and never went to retrieve the bartender during that time. After nearly 15 minutes she went to the back to get the bartender. I was sitting at the bar beside the hostess station. As the bartender made his way across the restaurant, another customer walked in and stepped in front of me. Just at that time the bartender asked her if she could be helped. The hostess saw all this and never said a word. She knew I had been waiting patiently. She was not occupied with another customer, nor was she on the phone. I guess I could have said something, but felt uncomfortable with the situation and relied on her to clarify. She did nothing. I sat there for approximately five more minutes and the customer that had walked in front of me decided to pick up several gift certificates. She had many questions for the bartender, so I realized this would take more time than I had. So, after at least 20 minutes, I walked away with nothing. I contacted the owner via email and explained the situation, but his staff were not honest with what had occurred so, while I got an apology, the hostess that should have been professional and taken care of the situation by getting the bartender much earlier in the first place, actually told the owner she was busy on the telephone and also assisting other walk-in customers. This just wasn't true, but the owner had to pick a side and he took up for his people. I respect his loyalty, but the situation was just unacceptable. I will not be dining with South and cannot recommend them for service in any way.
Cons: Slow and very poor customer service.
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