I hired them 3 years ago for a local move and their service was good. So I hired them again this year for moving from Boston to California and had a terrible experience. They came to my house and took a detailed look and gave me a not to exceed estimate. Well, after loading the truck, told me the cost is $1000 more. Called the manager and they said you have more boxes so more cost... well, didn't they give me a not to exceed estimate after coming to my house and seeing every single thing I had. The guy told me that 2 flights of stairs is included in the rate on both sides. On reaching California, told me that there is extra cost for going to second floor. Called the manager in watertown and he was the most rude person I had ever experience with. Charged me extra $150 dollars for stairs because my apartment is on second floor. On reaching california told me that 80 feet trailer has to be able to enter my apartment complex or extra charges for loading things in smaller truck. Well they don't tell you that when you hire them. They broke couple of my lamps and lost one screw for my new glass table which I bought from Jordans. I had to go to many hardware stores for a week before I could find a similar screw.
Pros: Fast delivery
Cons: Bad estimate, lies, rude staff, broke things
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