My husband and I went to Video Only the other night to buy a digital camera. I was looking for a small camera to fit in my diaperbag and didn't want to spend more than $300 since I already have a $2000 SLR. First of all my husband had to go hunt for a saleman to help us. After he finally found someone, he told us that he was too busy for this and didn't have much time for us. He was extremely rude to us the entire time. He pointed out a couple of cameras, but was obviously perterbed when I started asking questions. Each time I asked a question he rolled his eyes at me or sighed in obvious disgust. He stood with his arms folded and tapped his foot impatiently the entire time we were there. When I asked to actually hold one of the cameras and check it out, I thought he was going to blow-up! At one point I asked him if we should come back another time, to which he replied ""no, but I am really busy tonight"". Finally after about 5 more minutes of his antics I told him that it was obvious that we were a bother to him and we would leave. I have never been treated so poorly at a store as we were that night! I know that a $300 camera is small to them, but if I am treated well in a small purchase, the next time I need a $2000 TV or whatever, I would come back! Let me tell you, I will never step foot in a Video Only again! I don't care if I have to pay $50 more for the exact same thing, it is not worth being treated like garbage!! I've tried calling and talking to a manager about it, but they refuse to return my calls, probably because they know they have terrible service!! Whatever you do, do not go to Video Only!! You will definitely be sorry if you do!!
Pros: There is not a single ""pro"" to Video Only, and there are definitely no ""pros"" who work there!
Cons: Rude employees, poor customer service, not knowledgeable about the products, impatient
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