If you purchase a TV which requires warrantee service from these individuals, you are in trouble. They are only open 4 days a week. When they are open they usually keep their phone off the hook. When you reach them they get become rude and unhelpful if the conversation lasts for more than a few seconds. I was told that they hate to do warrantee work for Samsung because Samsung pays so poorly. They seem to be trying to punish customers for this situation. Each time I called to try to find out the progress of their repairs, I got a different story. If you have the misfortune of having your pricey new flat screen.self destruct on you, look for help elsewhere. If you are asked for repair advice by someone you truely detest, give them the number for Engineering Industries and tell them to ask for ""Al"".
Cons: miserable human beings
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