Very responsive and worked well with me to remedy the situation with a 2 year old 73"" HD Mitz that had a bad light engine. Informed me of a 2 week BO and that allowed me to call Mitsubishi to complain and get the part shipped right away. EI made an appointment based on the projected delivery by UPS and repaired the TV in short order. Al very easy to deal with and Tony the repairman was not only personable but extremely competent (he only had 1 screw leftover- just kidding). Would certainly use them again. Back orders are not the repair cos. fault- call the manufacturer!!
Pros: prompt, professional
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