I newly remodeled my kitchen and fox came out to install the faucet and dishwasher. I had put in a slab of granite for the countertop. Granite will absorb oils so you are not supposed to put plumber's putty on it. Fox's plumber packed the faceplate of the faucet with plumber's putty and put it on the granite. A week later I noticed a stain around the faucet. At first I thought it was water but as the days went by I noticed it was growing. Turned out the oil from the putty was spreading through the granite. It was ruined. Soooo...the plumber comes back out to remove the faucet. BUT he did not correctly turn off the water under the sink. This was right before Thanksgiving. By Sunday, I noticed my NEW oak flooring in front of the sink was warping. The plumber had not completely turned off the water and it had leaked under the cabinet and gone under the flooring. The floor had to be torn out. Overall my experience with FOX has been a nightmare.
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