When I went to Design 1, my service was just awful! One time at the Plainfield location, I waited 20 min. before ANYONE said hello and then 45 minutes LATER someone asked if I had an appointment. AND THEN - was obviously forgotten about AGAIN because I was then asked by someone else if I had an appointment. I was furious. I assumed the stylist was running behind. It turns out that nobody really knew or cared that I was there! The prices were too high even though there is a structure based on experience. Most of their stylist are brand new out of school and they claim to be "the best salon in Grand Rapids"??? I WILL NEVER EVER GO BACK!!
Pros: Many locations and services to chose from
Cons: Everything else.
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