I have patronized this spa regularly for several years. While the quality of services is good, the customer service is very bad and unprofessional. Twice, I scheduled an aromatherapy massage, and TWICE the massage therapist did not perform the aromatherapy massage, but simply performed a regular massage. I complained the first time it happened, and they apologized and told me that they had no explanation for why it happened. The service desk told me that the manager would call me. The manager never called me, and I figured that the mishap was a simple mistake. Much to my unhappiness, a year later the exact same thing happened to me again! Again, I complained, and again they apologized and told me that the manager would call me. Again, she never called me to apologize or provide an explanation. Shame on me for going back after the first mishap! But such uprofessional disorganization and lack of customer service is reprehensible. Definitely, I will not go back for a third.
Cons: If you go, make sure that your aesthetician/therapist knows exactly what service you signed up for.
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