I had read a couple of bad reviews about the management of this hotel online - specifically about Raj Hameed, the General Manager - and chose to give it the benefit of the doubt. I made the mistake to make my reservation over the phone for a Thursday, as I would be flying out of Oakland airport the next morning. They were not able to send me an e-mail confirmation, since they are not set up for that. I ended up having to change my flight to flying out of San Jose last minute and happened to call them on Thursday afternoon to see if if was possible to cancel my reservation, which they informed me I would not be able to do, which was fair enough. However, when Raj went to look up me reservation, he informed me that I did not have a reservation for that night, but for the previous day instead. I politely let him know that this had been a mistake on their part. Raj was completely inflexible, claiming that I had made the reservation for the wrong date and that there was nothing he could do about it. To make it worse, I did not have a hotel reservation for that night, which, if I hadn't called I would have found out at 11PM that night when I arrived at the hotel. When I mentioned that, he only responded that I basing my argument on speculation and it was therefore invalid. I don't believe that it is much extrapolation to realize that I could have been without a hotel room that night. I continued to try to reason with him, but he simply would not hear it. So, in addition to having to change my plans last minutes due to an emergency business situation, I was left to scramble for a hotel room for that same night as well as being charged for a night that I was not there - and had no recourses. I let Raj know that I would be filing a complaint wth the proper organizations( and it was not an empty threat) to which he simply responded "I'm sorry you feel that way." This has been an extremely frustrating and disappointing experience and I will not support this kind of business.
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