My complaints are similar to the other negative complaints you will read about this company.
I purchased over $3400.00 worth of outdoor furniture from The Patio Factory at the Atlanta Home Show in April. 6-8 week promised delivery never happened and mulitple attempts to contact someone through their customer service number (a Call Center with no one with any authority to act) were never responded to by any company representative. Atlanta Home Show directors intervened and after many more months, I received partial shipment only with promises to ship the balance within days.
Since then neither I nor the Home Show officials can get any response and my order remains incomplete and I'm out hundreds of dollars. I intend to file criminal charges against this company and their representatives.
Pros: Absolutely None!
Cons: Ever doing business with this firm!
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