lazy service. owner did not return mutliple calls in regards to items requested in a custom order book that a girl took down, obviously they do not care about a profit or being professional.. also worried me that when i went in there were flys in the treat case. flys? do they not clean? i would not eat something that insects were by, and i would not give treats to my pets that came from a case with insects. that is disgusting! and not healthy.over priced, not high quality. much better places in monterey to go. spa is not to be trusted with animals, unlicensed people working with animals. spa is overpriced and not open convient hours, does not have a regular groomer, there is always an excuse as to why i can't bring in my dog when it fits my schedule. dogs are not handled appropriately when in spa, the staff at the spa or the store is not professional, do not care to be there. when i have gone in they guy working did not even offer to help me look. he stayed behind the counter.
have been to the store on cannery row, not carmel, after being poorly treated at that location i would never go to the carmel location, i also have been told it is closing. would stay away and spend my money someplace else. boutique does not feel like a boutique, set up like a cheapy tourist store.. would much rather go someplace where i am treated well and my pets are too. chateau le paws is a place to stay away from.
Pros: none
Cons: customer service,selection,pricing,treatment of animals
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