On May 18th, 2007, I visited an Aveda Salon/Spa called "Green Tangerine" in South Windsor, CT. I did not have a scheduled appointment, I simply wanted to browse through the store to find some shampoo or moisturziers. When I walked into the store, it was about 9:00p. When I walked into the store, I saw a young woman who was attending the front desk; she did not greet me with a smile or even a hello; in fact, she did not even acknowledge me. As I walked in, she looked up and then looked downand continued to type away at her computer. I proceeded to browse in the salon for 15 minutes or so. At no point during that time did anyone ask me if they could help me find anything or offer me any advice on products.
After I had picked up my products, I walked over to the woman to pay. She did not acknowledge me at all, she rougly took my items and began to scan them. She told me the total and told me grab a pen and sign the receipt. I asked her if I could use my Aveda Advantage points here and she grabbed my card and swiped it.
I have never had such a horrible customer service experience at Aveda. I was introduced to Aveda because I once wandered into a store and had a lovely young woman come over and tell me about Aveda shampoos. It was then that I became a fan of your store. However, my experience at this Aveda store was uncalled for and very unprofessional. I would suggest that you at least greet your customer, regardless of what time it is, with at least a slight smile to make them feel welcome.
I will no longer be shopping at that Aveda salon again.
I normally do not take the time to write letters such as these. However, I was so disappointed with the service I received, I believed it was necessary.
Pros: Smells good, waterfall in the back is pretty
Cons: Customer service is horrendous.
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