Bottom line: Queen Appliances sells ""scratch and dent"" items at good prices, but they don't Service the items they sell. They make a sale and are done w/you. When that imperfect item breaks, you're stuck with a giant warranty company (GE) and vendors who don't care about you because you didn't buy the appliance directly from them. I would've been better off paying $100-$150 more at Sears (Lowes etc) just knowing the item is new and the company selling me the item will fix the item. My Story (heavily abridged):\r
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Less than 3 yrs ago we bought a new (barely) dented Fridgidare 26 cu.ft fridge at Queen. On 10/28/07 the unit defrosted, costing me hundreds of $$ in lost food and a big mess. On 10/29 we called Queen who told me to call the GE Warranty (cost$99) phone #. We called & automated system setup apptmnt with vendor#1 and said #1 would call w/in 24 hrs. Never did. Called GE who gave us his #. Instead of calling, they made me call. Called #1 on 10/30 a man who sounded drunk answered and blew us off. Call GE back. Finally get a human on 10/31 who rescheduled for 11/16 with Vendor#2. Asked 4 sooner appmt (2 boys & wife is 8 mos preg living from cooler). GE pushed it off on us to call #2. On 11/1 #2 says can?t resched. Call GE, they resched for 11/12 with vendor#3. No call from #3, we call #3 on 11/5. #3 has no idea who we are. Call GE! Now they fax #3 & we must Call for a date. On 11/5 I did. Still have no date for repair yet (as of EOB 11/6/). \r
Through this entire ordeal, no one discussed a reimbursement policy to help us if we rent a fridge while we wait for service. My wife and I have NEVER been so angry and frustrated in our lives. We have been at the mercy of this incompetent, indifferent, bureaucratic, nightmare of a company for over a week with no results whatsoever! The treatment we have received has been beyond reprehensible. WE WILL NEVER EVER BUY ANOTHER GE PRODUCT OF ANY KIND AGAIN! Nor will we take the risk of buying from Queen Appliances ever again.
Pros: Price, If you get lucky it won't need a repair
Cons: Very Risky with unknown condition of inventory, Lousy warranty company if it's a lemon
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