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Absolutely horrible customer service, average food - Review by citysearch c | Sonoma

Sonoma

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Absolutely horrible customer service, average food 11/19/2007

First visit to Sonoma Modern was a recent Saturday night for our daughter's 22nd birthday. We had show tickets and had been told this was a ""great restaurant for pre-and-post-show"". Made reservations earlier in the week, so this was not a last-minute choice (we were in from out of town for the weekend...we live about an hour away). Anyway....the hostess seemed surprised that we were there, even though our name was clearly on the reservation screen, and she seemed bewildered as she mumbled ""well, I don't know where I'm going to put you"". She took us to a table, and we proceeded to wait for a server. After about 10 minutes, a woman came by, asked us if we wanted drinks (we declined at that point, but ordered a bottle of wine later), and disappeared. Finally someone came by to take our order, did not tell us about any specials, and seemed in a hurry to move on to the large party in the back room. Long story short, we had allowed an hour and a half for dinner before the show nearby. After an hour, we still had no food, and I had to speak to the manager, who SUDDENLY got very busy bringing out our food. We had to eat it in 10 minutes in order to make the show. All this, for $179.00!! Save yourself some aggravation and go somewhere else. We have eaten in some of the top restaurants in the country, and don't mind a substantial check for a great meal. Unfortunately, we had no service and average food. Definitely not worth the money, or the disappointment of our daughter who was looking forward to the evening. Pros: can't think of any Cons: very loud, inattentive wait staff more
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