I have been using Countryside Cleaners since I moved to Hoffman Estates (3 months), and I have gone to them for the last time this evening. They advertise that they will take any competitor's coupons, and the sign in the store says ""ALL"" coupons from competitors. I brought in a coupon from Eco-Cleaners on Higgins, and they refused to take the coupon because they claimed it was from a ""discount"" dry-cleaner. The prices at Eco-Cleaners are actually fairly high, and most certainly not discount. I asked to speak with the owner/manager, was refused, and repeatedly told that there would be no accepting of my coupon because of the belief it was for ""discount dry-cleaning,"" even after I showed them the advertisement from Eco-Cleaners with their higher prices printed out. I think this false advertising and bad service, along with less than perfect cleaning, make this a horrible dry cleaning experience. If anything, I would have expected them to at least apologize or give me a valid reason for the refusal. Instead, they asked to take the coupon from Eco-Cleaners away from me (I kept it), and did not offer an apology, discount, or further explanation. I will never go here again. Bad business, bad customer service all around.\r
Pros: I have none
Cons: Bad customer service, rude attitude, false advertising
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