We had a group of 8. When the reviews state that Pesce is not good for groups, believe it. The food was great; ambiance is very nice, but thank god our waitress knew how to say ""I'm sorry"" because she said it a lot. We received our appetizers (very good) and she forgot one. We reminded her and it finally came out with the entrees. (She told us ""no charge""). With several drink orders, we had to remind her 2 times. She forgot to bring a take-home box for one of our meals; we reminded her, and she brought the wrong meal.(She did bring a small replacement meal) We got our bill and guess what? We're charged for the salad. The bill at that time was $241.00. She brought the ""corrected"" bill back...and now, it's $280.00. Oops...she forgot the automatic gratuity for 8 or more. Our party asked me to talk to the waitress, and that's where the fun REALLY started. Here's a brief summary of the antics: \r
1)The waitress blamed her mistakes on a ""busy night"" at Pesce (not my problem).\r
2)The waitress blamed her mistakes on one of our party who was inebriated. (was NEVER a problem for her; she served him! )\r
3)When I informed her I had no intent of paying the ""included-gratuity"", once I'd discovered what it was, she said I understand, and I asked to speak to the manager. She told me SHE was the manager. That was when she mentioned 1 & 2 above.\r
4)After she had insulted our inebriated friend, another staff member came over and asked if she could help. I informed her that I was fine talking to the manager. Surprise! The new staff who intervened was the REAL MANAGER! \r
5)Our waitress denied ever telling me she was manager and continued to interrupt every statement I made until the manager told her to leave.\r
In the end, the manager made nothing but excuses for our waitress and after 3 times asking her how she was going to correct this, she told us to leave and she paid the check! \r
Great place...if you can avoid the service...or love playing guessing games!
Pros: Food; ambience
Cons: Customer Service; treatment of patrons
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