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Worst Experience Ever - Terrible Customer Service - Review by citysearch c | Lestan Fashion Headquarters

Lestan Fashion Headquarters

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Worst Experience Ever - Terrible Customer Service 11/2/2007

Do not go here unless you want terrible service and expensive dresses. Since there is no other bridal store nearby, Lestan charges high prices. Initially, we were not going to be offered any kind of discount for ordering 5 dresses at once. We ended up getting only 10% off after much negotiating. (We later found the exact same dresses for $100 less at the Macy's bridal store and at an outlet in New Jersey). Our dresses, that should not have been ordered until all bridesmaids had paid half of the total amount, were ordered without letting the bride know. When it was suggested that they notify the bride that dresses had been ordered, they said in 40 years they had never heard of such a suggestion. I unfortunately can not be in the wedding any more but they said since the dress had already been ordered, I could not get any of my $124 deposit back. With still 8 months until the wedding date, this was the store manager choosing to be of no help, citing reasons that were not communicated to the bride or bridesmaids. Having been a bride before and having been in several weddings, I have had lots of experience with bridal service people and businesses. I have never seen such rude, blatantly unhelpful service, if you can even call it that. Cons: Bad service, Difficult to get to more
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