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Customer Service is slow, unfocused and unpolished! - Review by citysearch c | The Newtown Grill

The Newtown Grill

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Customer Service is slow, unfocused and unpolished! 11/27/2007

I have been to this restaurant before & had a good experience however the opposite was true last week. We were greeted at the door & seated promptly. It was down hill from there. The waitresses were rather gruff -- more suitable for a chain restaurant. We ordered 3 bottles of wine before they finally had one in supply. Their reason was they were busy the night before. Each time we waited 10 - 15 minutes. Famished, we finally ordered our meals. An hour and a half into our experience, our food arrived. Less than one minute later the waitress arrived to check on our meals. Almost immediately thereafter, one guest found he was served pork instead of the lamb he had ordered. He decided to eat it to avoid another hour late but we attempted to get our waitress and it took another 10 minutes to get someone. We flagged someone and sent them for our waitress & they immediately told her (across the room that we needed her). She then walked into the kitchen instead of coming over to us. She only emerged when she saw we had asked for the manager. We were all more than 1/2 way through our meals. \r \r You'll love this, the waitress said, ""I checked with you, why didn't you tell me then that you had the wrong meal?"". Yes, it was our fault! \r \r I believe this restaurant may have just changes hands from Alberto's Italian Steak House to Newtown Grill. I would bet that they will not stay in business for very long. more
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