Broke my bidet and refuse to replace it. They acknowledge responsibility--they refunded their fee! But claim they cannot find a black bidet--I have no problem finding them, and I'm not even a plumber!\r
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Lied about their ""unique"" ""green"" drain unclogger--it has been on the market for years at a much lower price, available in health food and department stores.\r
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Pretty expensive.\r
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Job was done so poorly that the next week when I went to clean the bidet, the water backed right up again. We hadn't used it. Nothing else was clogged. Just the bidet.\r
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Try to get them to follow up on their agreement to replace it and the little sweetie in customer service (""Mindy"") shrieks at me and accuses me of using improper language. Rude.\r
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On the positive side, they are very pleasant when setting up your appointment, they were unable to tell when the plumber was coming but OK, and they were pleasant taking our money. Not that we had a choice. Very happy to refund the money ($250) instead of replacing the bidet the plumber broke when ""fixing"" it (it cost $550--black one, found on multiple sites on the internet).
Pros: will come on Sunday
Cons: job poorly done, appliance broken, customer service girl shrieks at you, do not follow through on agreed upon remedy; story changes from one day to the next
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