The good:\r
Their installers and service people do excellent work.\r
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The bad:\r
Management ... there isn't any. No one takes responsibility. No one orders replacement parts. No one calls with updates or delays. Nothing. They take your money and forget about you.\r
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The story:\r
The windows showed up poorly without any protection for the hardware so 3/4 of it was full of scratches and dings. The installation went smoothly and the work was very well done. But this was April and now we're midway through November and still waiting for half of the damaged hardware to be replaced or completion paperwork, warranty, etc. I've lost track of the number of calls and emails I've made and all I get is the same excuse ""our office manager left, so your file fell through the cracks"".\r
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I can't recommend this unprofessional outfit until the managers get their act together. Shameful.\r
Pros: Very capable installers.
Cons: Horrible management.
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