I read the other reviews and have to disagree with some things. Maybe it's because I'm a little older, have owned my own home, and have rented many apartments before, but I found JMH to be very good. In fact, I've rented from them twice, and had a good experience both times. The other tenants in the building were OK with them too. The second time I rented, I used their web site. It was easy to use and had good info. Yes they limit the number of apartments you can see, but it's understandable when you stop to realize that they can get a couple of hundred calls a day from people who want to see apartments. They told me they would show me the best 2 or 3 they have. According to them, if I didn't like the best ones why would I want to see the others. Works for me. \r
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Both apartments were painted and clean when I moved in. They gave me a form to fill out for ""move in repairs"" and they fixed everything within a few days. During the year when it snowed they cleared it. The building was cleaned and exterminated monthly, and they responded they pretty quickly to repair requests, usually within a day. As a matter of fact they did some things my other landlords never did like having the fire alarms and extinguishers checked every year. \r
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The lease was long but clear in laying out what the landlord's and the tenants' responsabilities were. \r
Any time there was a question we just read the lease were able to quickly work things out. And truthfully I never felt like I had to kiss up to them. I just treated them with some respect, and was treated the same. Look, they are far from perfect, but they at least seem to really care, and try to get things done right. As a former homeowner I can tell you thet they can get a plumber, or heating guy out there faster than I could. \r
If you call during the busy season like from May to August you may feel rushed or shorted, but that's when it is really busy. Frankly I wouldn't want that job so be a little patient, it's worth it. Good luck.
Pros: Nice apartments, good web site, fast repairs, pretty good staff
Cons: Sometimes office is too busy to provide personal attention
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