I had 2 very disturbing encounters with the Baltimore store overt $2.50. I purhased $304.41 worth of womans clothes on 11/10/07. I attempted to write a check and was told I had a code 3. No one knew what that was, so I called Telecheck and they said "" We are not saying you don't have the money all we are saying is you don't write enough check to merchants( Humm IS THIS HIDDEN RACEISM!). I asked what does that mean? She could not elaborate. So, I went ahead and paid chash!!!!\r
(This is where the high math comes in) I bought 9 pair of pants by the same manufactor on sale @ 2 for $35.OO and bcause I had an odd pant I agreed to pay full price, $19.99 for the one.\r
Today I returned 3 pair and kept 6 pair. I was told I could not get $19.99 for the one pair I paid full price for because ""it was not the exact same one I paid full price for"". And if I wanted the $19.99 refund I would have to go home (30 miles away) and return with all the pants and have them re-ring everything over and then I could get the $2.50 I felt they owed me. \r
I do not consider this good customer service! And as a result they have lost a good customer. Had it not been for the price of gas I would have gone home and return the entire $304.41 purchase for a full refund because it was the principle.
Pros: Great Price
Cons: Employees need to learn Good customer service policy
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