I was reluctant to join Kaiser 9 years ago because of things I had heard, but once I was a member, I got great care and service. No delays in referrals for specialists, no going to different locations for labs, x-rays, medications, etc. After being a member for 7 years, I wanted to join as an employee and have been working for them for 3 years now. Now I know why they are so good. Had both of my children at KP San Francisco and was a great experience as well.
Pros: Everything in one place usually. Less delays than anywhere else.
Cons: Limited locations
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