I originally was very happy with the service at Crib Oulet. My first small issue was when the wood on my new crib started splitting. I did not make a big deal out of it, but did ask for it to be fixed. Crib Outlet was quick to respond, however, they sent a man with a marker to fix it. He realized more needed to be done and I got speedy response again. I called Crib Outlet to thank them. As the repair man was about to leave I commented on the fact that the assembly did not look right to me. He told me it was fine. Well, less than a month later, the slider on my crib popped out of the groove on the side causing a huge scratch. I was concerned about the safety of my baby more so than the scratch. When I called the Crib Outlet, an employee told me to call back instead of leave my number because the manager would not call me back. I called three times that day. The manager complained to me that this was my second complaint and that it was probably my fault that the slider came loose. I explained that I noticed it was loose while his employees were here. He told me that his employees can put together a crib with their eyes closed and that anyone who was in any way mechanical would be able to fix it. He did say he would replace the parts-I did not even ask for that. I just asked him to fix what I had. The manager then told me that he would never deal with me again and not to call him if I have another problem. This is the worst customer service I have ever experienced. The manager was very rude and defensive even as I repeated told him I was not blaming anyone. I have told my many pregnant friends NOT to use the Crib Outlet.
Cons: Rude customer service, inadequate assembly that causes safety hazards
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