My new puppy decided it wanted to use the rug my mother-in-law gave to us as a wedding present as a chew toy. The whole corner was chewed up. I didn't think it could be saved, but I called Flat Rate anyway because I knew it was really expensive and she would've been upset. They brought the rug back in two weeks and I couldn't believe how great it looked, you couldn't even tell. I was so relieved that everything worked out. They were really nice and professional.
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