I had the worst experience at Great American Car Wash. I had been a loyal customer for a couple of years, driving from 10 miles to go to this car wash. I have a black SUV and took it to the car wash on a Saturday as I usually did and asked for the $21.99 service. My car went through the car wash and was put off to the side and forgotten. Approximately 45 minutes later, I asked the manager why my car was sitting off to the side in the hot sun, accumulating water spots. He ran it through the car wash again, and they put it off to the side again, to accumulate more water spots. I noticed that all the smaller cars were being taken care of in a timely manner. Now it's almost 2 hours that I have waited, and my car is still off to the side. At this point I'm so angry that I paid $21.99 for bad service, not to mention all of my time they wasted, that I took my car, spots and all to another car wash...I have never returned and have told my friends and family to stop using this car wash unless they have a lot of time to waste.
Cons: Poor customer service
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