We had been to this place before because they sold a unique cake flavor that one of our employees really enjoyed. This year I ordered the cake a week prior to the day we would need to pick it up. I even spoke to the owner & he took my order. The day of the persons birthday we drove a half hour to this place & when we got there they told us they didn't have it. Supposedly they had no order or record of it & out of every cake they had they didnt have the one we needed. It was the DAY of the employee's birthday! They did not apologize, try to fix the issue, offer anything, etc. I would never be able to trust Ricks again with something important such as a wedding cake or even a birthday cake when they cant even remember to make it. I couldn't imagine if something like this happened to a couple on their wedding day. Maybe I should have waited until the last minute to order it so they wouldn't be incompetent & lose the order. We were very dissapointed with their customer service and how they reacted to the mistake. They did not try to resolve the situation and didn't even apologize.
Pros: Unique types of cake
Cons: Bad customer service
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