I love Aveda and have been to many of their Concept Spa's & Salons. This one was truly a lackluster experience. I might well have gone to supercuts. When trying to make my appointment I tried calling several times when they were ""scheduled opened"" no one answered. My clue to move on however I finally reach a voice on the other end and made my appointment. I reviewed their Website w/ service sheet and they promise a 6 sensory experience included in every service. I got tea after the girl dissappeared for 15 minutes and returned empty handed then remembered and went back to get my tea...it was stone cold. A foot bath? Then? There was nothing of the kind....Im still waiting. A hand relief treatment was a 60 second hand rub...from the receptionist who looked bored and couldnt finish fast enough. Thanks.Essential Oil scalp or neck & shoulder massage. Again..Im still waiting..Nothing like that in my exeperience. I got my Shampoo & conditioning but I was also getting my hair cut & highlighted so that comes standard. I did get my style (I got) and Make up touch up that didnt apply as i was a guy...I also only had only on person work on me the whole time if you exclude the receptionist. yet it says services are performed by multiple team members....hmmm. The Girl who cut and highlighted my hair was actuallty really nice however She didnt highlight my hair like I had requested and missed the whole back section. She never offered to show me the back of my hair I finally had to ask for a mirror and was like what the hell? Ive been here for two hours..I was just finished.When I paid I didnt TIP..only cause It says PLEASE NO TIPPING on their website..So I didnt. They totally snubbed their nose at me. NOT AS ADVERTISED is right. I left and when I got to my car I was not happy so I called. They gave me the run around about fixing my hair. MY BIGGEST PET PEAVE. They did not provide anything close to what they PROMISED. So I will never go back. Trying ADARA in PG next time. -CHRIS
Pros: Its AVEDA PRODUCT and Location
Cons: doesn't seem to really care whether I was happy or not.
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